Newcleo Smart Home Support Packages
These support packages are designed to give Newcleo clients clear,
simple options based on their needs, system complexity,and desired response time.
The packages are easy to understand for website visitors and scalable as clients grow.
Basic Care
Best for: Small apartments, basic smart home setups
- 29 / month
- 299 / year
2 months for free
- Remote technical support (email & phone)
- Business hours support (Mon–Fri, 9 AM–6 PM)
- Troubleshooting for installed smart devices
- Firmware & software update guidance
- Monthly system health check (remote)
- Response time :Up to 24 business hours
- On-site visits
- Hardware replacement (unless optional add-on selected)
- Network reconfiguration
- Emergency support outside business hours
Advanced Care
Best for: Villas, offices, multi-device smart homes
- 89 / month
- 949 / year
2 months for free
- Priority remote support (phone, email, WhatsApp)
- Extended support hours (Mon–Sat, 9 AM–9 PM)
- Smart home system optimization
- Firmware & software update guidance
- Network & Wi-Fi troubleshooting
- CCTV & security system support
- Quarterly system health report
- 1 on-site visit per year included
- Response Time: Up to 6 business hours
- Emergency 24/7 support
- Unlimited on-site visits
- Full system redesign
- Hardware replacement (unless optional add-on selected)
Premium Care
Best for: High-end homes, businesses, critical systems
- 1,999 / year
- 949 / year
2 months for free
- 24/7 dedicated support
- Instant escalation & priority handling
- Unlimited remote support
- Smart home performance tuning
- Full security systems support (CCTV, alarms, access control)
- Automation updates & enhancements
- Preventive maintenance
- Up to 4 on-site visits per year
- Annual full system audit & report
- Response Time: Up to 1 hour (24/7)
- Emergency support outside agreed SLA for Enterprise clients
- Hardware replacement (unless optional add-on selected)
- Third-party system integration (unless specified)
Enterprise / Custom
Best for: Hotels, buildings, enterprises, large projects
- Custom pricing
- Starting from $3,600 / year
estimate based on $300/month
- Fully customized SLA
- Dedicated account manager
- On-demand on-site support
- Integration with third-party systems
- Advanced cybersecurity hardening
- Compliance & reporting
- Disaster recovery planning
- Response Time: Customized SLA
- Any work outside agreed SLA
- Unauthorized hardware or software changes
- Third-party vendor support not included
- Hardware replacement (unless optional add-on selected)
Optional Add-ons
These services can be added to any support plan to customize coverage based on your needs.
Add-on Options & Pricing:
- Additional on-site visit: $100 – $150 / visit
- Emergency on-site support (24/7): $200 – $300 / visit
- Network upgrade or redesign: $300 – $800 (one-time)
- Cybersecurity hardening (firewall, segmentation, best practices): $250 – $600
- Smart home expansion & reconfiguration: $150 – $500
- CCTV health check & optimization: $150 – $400
- Hardware replacement: +15–25% of device value
- Backup internet (4G/5G) setup & failover: $200 – $500
- Smart energy optimization & reporting: $150 – $400
(For All Packages)
Pricing
On-site visits outside city limits may include travel fees.
All prices are starting rates and may vary based on system size, location, and complexity.
Annual subscriptions are billed in advance and include 2 months free compared to monthly billing.
Hardware replacement costs are not included unless covered by warranty or selected as an add-on.
All packages, add-ons, and exclusions are subject to fair use policy and service-level agreements (SLA).